{"id":678,"date":"2024-04-21T16:11:31","date_gmt":"2024-04-21T14:11:31","guid":{"rendered":"https:\/\/swissmediadesign.com\/?page_id=678"},"modified":"2025-04-24T08:54:55","modified_gmt":"2025-04-24T06:54:55","slug":"kuendigungsrichtlinien","status":"publish","type":"page","link":"https:\/\/swissmediadesign.com\/en\/cancellation-guidelines\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-154se6-900600d653a60a45df489807eb924d60\">\n.avia-section.av-154se6-900600d653a60a45df489807eb924d60{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/swissmediadesign.com\/wp-content\/uploads\/2024\/05\/138458153_m_normal_none-1500x1000.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-154se6-900600d653a60a45df489807eb924d60 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-154se6-900600d653a60a45df489807eb924d60 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-678'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-3a1r2-210338944b276992a1a3b63dcf741757 av_one_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div'     ><\/div><div  class='flex_column av-snwo6-2384b05c4651a346d8f0e33b63eadb9d av_three_fifth  avia-builder-el-2  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc\">\n#top .av-special-heading.av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lv9m4xqh-a0dce2df1f7d2cde8148bea02d7622fc av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Cancellation policy<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ju3ba-c17f95b8c9ddf94f08b526190164202d\">\n#top .av_textblock_section.av-ju3ba-c17f95b8c9ddf94f08b526190164202d .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-ju3ba-c17f95b8c9ddf94f08b526190164202d'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: center;\">On this page you will find the cancellation policy of Swiss Media Design. These guidelines are binding for all customers with an existing contract. Please take the time to read the cancellation policy carefully. If you have any questions, you can contact us at any time. Thank you for your trust in Swiss Media Design.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-eiv1y-46cc22fab9bc6fed24e2a579ebb7f648 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div'     ><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-678'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-8gzou-981ee7b8c5e5da3d523a577588ad9891 av_one_full  avia-builder-el-6  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lv9m5lq9-b20dc36a714ad62b7307750e3ba161ea\">\n#top .av-special-heading.av-lv9m5lq9-b20dc36a714ad62b7307750e3ba161ea{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lv9m5lq9-b20dc36a714ad62b7307750e3ba161ea .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lv9m5lq9-b20dc36a714ad62b7307750e3ba161ea .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lv9m5lq9-b20dc36a714ad62b7307750e3ba161ea av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >1. hosting cancellation and data backup<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lv9m5rfb-51946943411a5ca289335a476cf0957d'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>When you cancel your hosting package, all data stored on the server will be deleted. It is therefore crucial to create a backup of your website to ensure a smooth transition to a new provider. You have the choice of making this backup yourself or utilising our support. If you want us to perform the backup for you, the fee is CHF 660.00. The backup includes all relevant files of your website as well as the MYSQL database, which is part of the content management system (CMS). We store the backup both on a USB stick and internally. Unless you notify us otherwise, we will not take any further steps. Please check for yourself which further measures are necessary for your specific case. We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lv9m60z4-34f5e63bf645194224964842ffbe45a6\">\n#top .av-special-heading.av-lv9m60z4-34f5e63bf645194224964842ffbe45a6{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lv9m60z4-34f5e63bf645194224964842ffbe45a6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lv9m60z4-34f5e63bf645194224964842ffbe45a6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lv9m60z4-34f5e63bf645194224964842ffbe45a6 av-special-heading-h2 blockquote modern-quote  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >2. name server entries and domain transfer<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lv9m6cfs-a15634bcd8327365cbba292aac980eda'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The cancellation of your hosting package requires an adjustment of the name server records (DNS). The DNS is an important service that processes domain name resolution requests, similar to a directory enquiry service. If these settings are not updated, your website can no longer be found. Furthermore, any email accounts you have set up will be deactivated. If you need our help with customising DNS records and domain transfer, we offer the following services:<\/p>\n<ul>\n<li>Authcode for the domain transfer: 330.00 CHF<\/li>\n<li>Customisation of DNS records: 110.00 CHH<\/li>\n<\/ul>\n<p>Please decide for yourself whether these services are necessary for your situation. We can perform these tasks for you with your prior consent and payment.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lv9m6puw-fd89529ac74b4c482a1eb547319ee1ae\">\n#top .av-special-heading.av-lv9m6puw-fd89529ac74b4c482a1eb547319ee1ae{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lv9m6puw-fd89529ac74b4c482a1eb547319ee1ae .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lv9m6puw-fd89529ac74b4c482a1eb547319ee1ae .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lv9m6puw-fd89529ac74b4c482a1eb547319ee1ae av-special-heading-h2 blockquote modern-quote  avia-builder-el-11  el_after_av_textblock  el_before_av_textblock'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >3. e-mail backup<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lv9m6zpa-f292188660f63db8625426ba86b95ac2'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>A change of hosting provider can lead to the loss of all email data. In order to secure this information, a backup of the e-mail data is necessary. We offer this backup for CHF 165.00 per e-mail address. It is up to you to decide whether you want to take advantage of this service.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lv9m78bc-bf8b726d8b2b51e24004ed6be680d242\">\n#top .av-special-heading.av-lv9m78bc-bf8b726d8b2b51e24004ed6be680d242{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lv9m78bc-bf8b726d8b2b51e24004ed6be680d242 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lv9m78bc-bf8b726d8b2b51e24004ed6be680d242 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lv9m78bc-bf8b726d8b2b51e24004ed6be680d242 av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_after_av_textblock  el_before_av_textblock'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >4. rights to the work result<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lv9m7han-04a7d5fe15ba68b1c162999b13b14e52'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Unless a special agreement has been made, we retain the rights to all materials created as part of our services, such as sketches, drafts, design proposals and the like. The customer receives a non-exclusive right of use after full payment. Any further use requires our written consent.<\/p>\n<p>4.1 The sketches, drafts, design proposals, templates, originals, photographic works, generated data, data recordings (digitisation and data storage), data carriers and all other objects produced by Swiss Media Design GmbH in the course of fulfilling the order shall remain the property of Swiss Media Design GmbH. The customer may order any number of the above-mentioned objects and dispose of them freely.<\/p>\n<p>4.2 Swiss Media Design GmbH shall be entitled to the property rights to the work result or the reproduction documents, in particular the copyright, insofar as the work result or the reproduction documents have come about by means of artistic or creative services of Swiss Media Design GmbH and are not taken over from the documents and data provided by the customer. The same applies to the sketches, drafts, design proposals, templates, originals, photographic works, generated data, data recordings (digitisation and data storage), data carriers and all other objects produced by Swiss Media Design GmbH in the course of fulfilling the order.<\/p>\n<\/div><\/section><\/p><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":12000,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/pages\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/comments?post=678"}],"version-history":[{"count":0,"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/pages\/678\/revisions"}],"wp:attachment":[{"href":"https:\/\/swissmediadesign.com\/en\/wp-json\/wp\/v2\/media?parent=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}